Next Generation 911

Because most 911 systems were originally built using analog rather than digital technologies, public safety answering points (PSAPs) across the country need to be upgraded to a digital or Internet Protocol (IP)-based 911 system, commonly referred to as Next Generation 911 (NG911).

A variety of non-technical resources are available to help explain what NG911 is and how it will help public safety leaders improve the safety of civilians, patients and first responders. Learn more about how the transition to Next Generation 911 will impact EMS, fire and law enforcement communities here.

The success and reliability of 911 will be greatly improved with the implementation of NG911, as it will enhance emergency number services to create a faster, more resilient system that allows voice, photos, videos and text messages to flow seamlessly from the public to the 911 network.

NG911 will also improve PSAP ability to help manage call overload, natural disasters, and transferring of 911 calls and proper jurisdictional responses based on location tracking.

While the technology to implement these new IP-based 911 systems is available now, the transition to NG911 will involve much more than just new computer hardware and software. Implementing NG911 in states and counties nationwide will require the coordination of a variety of emergency communication, public safety, legislative and governing entities.

2017 NG911 Progress Snapshot

Many states and localities are planning for and making the transition to NG911 now. Annually, the National 911 Program collaborates with 911 associations to gather the most recent information about nationwide progress toward NG911.

2017 NG911 Progress Report

More Information

NG911 Self-Assessment Tool

NG911 Roadmap: Connecting Systems Nationwide

NG911 for Public Safety Leaders

National 911 Program Benefits of NG911 Video

National 911 Program NG911 Cost Study

National 911 Program NG911 Interstate Playbook

National 911 Program NG911 Procurement Guidance

Next Generation 911 Documents & Tools

Standards for Enhanced and Next Generation 911

National 911 Statistics & Data

APCO NG911 Resources

FCC Public Safety and Homeland Security Bureau

NENA NG911 Resources

NG911 NOW Coalition

DOT NG911 Initiative Historical Resources